We stand behind our work. If something isn't right, contact us and we'll do everything we can to make it right before processing a refund. Email support@thynk-solutions.io and we'll respond within 2 business days.
30-day satisfaction window
If you are unsatisfied with your service, you may request a refund within 30 calendar days of your initial purchase date. Requests must be submitted in writing to support@thynk-solutions.io. Approved refunds are returned to your original payment method within 14 calendar days.
Non-refundable items
The following are non-refundable under all circumstances:
- One-time setup fees
- Usage charges for texts, calls, and AI minutes
- Advertising budget paid directly to Google or Meta on your own payment method
- Subscription renewal charges processed after a cancellation deadline was missed
- Any month of service already delivered
Subscriptions and auto-renewal
Your subscription renews automatically each month. You are responsible for canceling before your renewal date if you no longer wish to continue. Renewal charges processed after a missed cancellation deadline are non-refundable. To cancel, email support@thynk-solutions.io before your renewal date.
12-month plans and early exit
By enrolling in a 12-month plan, you commit to the full term. If you wish to exit early, you may:
- Option A: Pay a $1,500 early termination fee — equal to the setup fee waived when you chose the 12-month plan. Service ends at the close of the current billing period.
- Option B: Continue your monthly payments through the end of your committed term, then cancel with no additional fees.
Monthly charges already paid are non-refundable.
How to request a refund
Email support@thynk-solutions.io with your name and business name, date of purchase, and reason for your request. We'll respond within 2 business days.
Late or missing refunds
If you haven't received an approved refund after 14 days: check your bank account, contact your credit-card company (posting can take a few days), then contact your bank. If it's still unresolved, email support@thynk-solutions.io and we'll sort it out.