Refund Policy

Our Commitment

We stand behind our work. If something isn't right, contact us and we'll do everything we can to make it right before processing a refund.

Email support@thynk-solutions.io and we'll respond within 2 business days.

30-Day Satisfaction Window

If you are unsatisfied with your service, you may request a refund within 30 calendar days of your initial purchase date. Requests must be submitted in writing to support@thynk-solutions.io.

Approved refunds are returned to your original payment method within 14 calendar days.

Non-Refundable Items

The following are non-refundable under all circumstances:

• One-time setup fees
• AI usage charges (voice, SMS, email)
• Subscription renewal charges processed after a cancellation deadline was missed
• Any month of service already delivered

Subscriptions and Auto-Renewal

Your subscription renews automatically each month. You are responsible for canceling before your renewal date if you no longer wish to continue. Renewal charges processed after a missed cancellation deadline are non-refundable.

To cancel, email support@thynk-solutions.io before your renewal date.

12-Month Plans and Early Exit

By enrolling in a 12-month plan, you commit to the full term. If you wish to exit early, you may:

Option A: Pay a $1,500 early termination fee — equal to the setup fee waived when you chose the 12-month plan. Service ends at the close of the current billing period.

Option B: Continue your monthly payments through the end of your committed term, then cancel with no additional fees.

Monthly charges already paid are non-refundable.

How to Request a Refund

Email support@thynk-solutions.io with:

• Your name and business name
• Date of purchase
• Reason for your request

We'll respond within 2 business days.

Late or Missing Refunds

If you haven't received your refund after 14 days:

1. Check your bank account
2. Contact your credit card company — posting can take a few days
3. Contact your bank
4. If still unresolved, email support@thynk-solutions.io

Questions

Email support@thynk-solutions.io — we'll sort it out.